Once you place your order online you will be redirected to a “Thank You” page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
You will receive an order confirmation message via e-mail shortly after www.iandf.com receives your order. If you do not receive this message within four hours of placing your order, there might be a delay due to increased web traffic. If this happens, please feel free to contact us via email or phone to ensure that your order is being processed.
We will be happy to change the delivery address or date of delivery as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order’s delivery address, please call us directly at (519)253-1123 or Toll Free at 1-888-451-6696.
We accept American Express, MasterCard, and VISA.
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card.
When you place your order online, you are presented with the accurate total (which includes, applicable tax, delivery and any discounts or promotions).
Becoming a Member offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits
You can register automatically when you order flowers or by visiting My Account.